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City of Denver Panoramic View on East. D

Get Immediate Answers to Frequently Asked Tenant Questions

Q. When is my rent due?
A. On the first and late after the 5th, which is the industry standard.


Q. What forms of payment do you accept?

A. Online payments, check, money order, cashier check, direct deposit.

Q. How do I request maintenance?
A. Through the online tenant portal.

Q. What if I have an emergency maintenance request?
A. Call 911 if it’s life or death, otherwise, call us.

Q. How long will it take for a repair to be made?
A. Depends on how quickly we can get a vendor out to you, usually the same day but no more than 2-3 days. 

Q. What happens when my lease is up?
A. Option to renew or move out.

Q. I am moving out, when will I get my deposit back?

A. Within 21 days.

More Questions?

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